Frequently Asked Questions

HomeTown Number

  1. What is Hamilton HomeTown Number?
  2. How do I obtain a 10-digit number from Hamilton Relay?
  3. How many HomeTown numbers can I set up?
  4. Can a voice user call me using my HomeTown Number(s)?
  5. Can I choose my own HomeTown numbers?
  6. Can I change my HomeTown Numbers?
  7. If I move will my HomeTown numbers stay the same?
  8. Can anyone call me using my HomeTown Number(s)?
  9. How do I receive calls?
  10. If I forget my Hamilton HomeTown Number(s), how can I look it up?
  11. Will my Hamilton HomeTown Number(s) be ready to use right away?
  12. Will people be able to reach me at either my HomeTown Number or my Hamilton Instant Relay 800 number?

HomeTown Number

1. What is Hamilton HomeTown Number?
Hamilton HomeTown Number is a local 10-digit number that allows you to receive calls through Hamilton Internet Relay. You can obtain your Hamilton HomeTown Number by creating a Hamilton HomeTown Number Account. Once you have registered, you will receive a local 10-digit number for each location you register. This will allow any caller to conveniently call you, using Hamilton Internet Relay, and, when you are not available, they will be able to leave you a message which is sent to your e-mail.

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2. How do I obtain a 10-digit number from Hamilton Relay?
Obtain your 10-Digit number from Hamilton, which is called Hamilton HomeTown Number, by clicking on the HomeTown Number icon, and then click on Register. From this account you will be able to establish preferences on how your calls are handled.

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3. How many HomeTown numbers can I set up?
You can set up as many HomeTown Numbers as you would like — fit your specific needs and receive calls in various locations, with various connection methods.

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4. Can a voice user call me using my HomeTown Number(s)?
YES! Voice users can call YOU with your Hamilton HomeTown Number. Once you set up your Hamilton HomeTown Number Account and obtain your local 10-digit number, you will be able to receive calls through the connection methods as established in your account.

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5. Can I choose my own HomeTown numbers?
Hamilton Relay will assign a specific number for your HomeTown Number.

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6. Can I change my HomeTown Numbers?
If you relocate to a place different than your registered location, you may obtain a new 10-digit number if the area code of your new location is not consistent with the area code your established HomeTown Number.

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7. If I move will my HomeTown numbers stay the same?
If you relocate to a place different than your registered location, you will either keep the current HomeTown Number, or you may obtain a new 10-digit number. This is determined based on the area code of the location to which you have relocated — if the area code of your new location is not consistent with the area code of your established HomeTown Number, you will be given a new HomeTown Number.

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8. Can anyone call me using my HomeTown Number(s)?
Yes! Anyone can call you using your HomeTown Number(s).

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9. How do I receive calls?
Establish your Hamilton HomeTown Number Account by registering. While registering, you will be asked to choose which connection methods you would like to use for the selected location — through AOL Instant Messenger, GoogleTalk, or Hamilton Web Relay. Once you have completed the registration process, you will receive a local 10-digit number. With this local 10-digit number, you can receive calls through the selected connection methods as established in your Hamilton HomeTown Number Account. To modify your connection methods, simply visit your Account.

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10. If I forget my Hamilton HomeTown Number(s), how can I look it up?
Log into your Hamilton HomeTown Number Account to view your current Hamilton HomeTown Number.

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11. Will my Hamilton HomeTown Number(s) be ready to use right away?
Yes! Your number(s) will be ready to use once you've received your Hamilton HomeTown Number(s)!

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12. Will people be able to reach me at either my HomeTown Number or my Hamilton Instant Relay 800 number?
Yes, if you previously registered for an 800 number with Instant Relay, you can continue to receive calls at your 800 number, as well as at your Hamilton HomeTown Number. If you haven't obtained your Hamilton HomeTown Number, visit your account to update your settings. Simply log in with your Hamilton Instant Relay account login ID!

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