A Hamilton HomeTown Number Account is like a profile, establishing preferences on how your calls are handled. Having a Hamilton Account allows callers to leave you a message that is sent to your email address, or for a Missed Call notification of the calls you have missed to be sent to your e-mail and/or pager address. You are given a locally-based Hamilton HomeTown Number for the screen names you have registered.
Using AOL® Instant Messenger™ or Google Talk™, add "ThatsHamilton" to your buddy list. Type in the phone number of the person you wish to call and send it. A Communication Assistant (CA) will connect with you directly.
You can use iChat with AOL® Instant Messenger™ buddy name and send a message to "ThatsHamilton" with the phone number of whom you wish to call. You can also add Hamilton to your iChat buddy list — "ThatsHamilton". You can also receive calls while on iChat. Register for your 10-Digit number today!
It is not possible to provide instructions to the CA prior to the call, however you may provide the number of the person you wish to call, then provide instructions the moment you are connected to a CA.
You are not required to use "GA" with Instant Relay. However, the use of "GA" may be helpful for the Communication Assistant (CA) in relaying your call efficiently.
YES! Voice users can call YOU with Hamilton Instant Relay. You will need to set up your Hamilton HomeTown Number Account today to get your own locally-based, 10-digit number and receive calls on your Instant Messenger application.
Visit "My Account" under Instant Relay and get your own Hamilton HomeTown Number today!
Instant Relay Text Message is a cool function that allows you to know who has tried to call you via your Text Hamilton HomeTown Number when you were not able to answer the call. Missed Call messages are sent when the person has left a message.
The Missed Call function is a cool way to know who has tried to call you via your Internet Relay HomeTown Number when you were not able to take the call and the person has declined to leave a message.
You will only need to set up one Hamilton HomeTown Number™ Account, as it can include a screen name from each AOL® Instant Messenger™ and Google Talk™, along with Hamilton VRS and Hamilton Web Relay™. If you have a need to register more screen names, you are more than welcome to set up another Account!
When you receive a call, you will receive an Instant Message on whatever application (s) that you are logged into. If you respond from one, the other will be notified that you have answered the call using another screen name or application.
We will notify the caller you are not currently logged on, and give them the option to leave a message. Then either a Text Message or a Missed Call message will be sent to your registered e-mail and/or pager address.
Hamilton Instant Relay Text Messages are sent to your preferred e-mail and/or pager address. In the e-mail you will see the message the person who attempted to reach you has left.
Missed Call Messages are sent to your preferred e-mail and/or pager address. In the e-mail you will see the phone number of the person who attempted to place a call to you.
The number will not be made available if the caller has blocked their phone number from being available to Caller ID.
When you create a Hamilton HomeTown Number Account, you are given a locally-based, 10-digit number for each location you register. This will allow any caller to conveniently call you for free, using Hamilton Internet Relay, and, when you are not available, they will be able to leave you a message through Text Messages which is sent to your e-mail.
You have the opportunity to print out personalized Contact Cards. You can access this option through your Hamilton HomeTown Number Account confirmation e-mail, or at "My Account."
Visit "My Account", and click on "Forgot User ID". You will be prompted to enter your e-mail address that was registered in your Hamilton HomeTown Number Account. You'll then receive an e-mail with your User ID.
Visit "My Account", and click on "Forgot Password". You will be prompted to enter your e-mail address and select your secret question and enter the answer you established in your Hamilton HomeTown Number Account. You'll then receive an e-mail with a new password. You can then log into your account and change your password to one of your choosing.
No, in order for you to receive calls, callers will need to call you using your Hamilton HomeTown Number associated with your Hamilton Account. Share your Hamilton HomeTown Number with everyone you know today!
Hamilton Instant Relay™ is available in Spanish. To place calls, type Spanish or Espanol in the IM to ThatsHamilton on AOL® Instant Messenger™ and Google Talk™ when initiating your calls. To receive calls in Spanish, establish your Spanish HomeTown Number Account at "My Account".
VCO, short for "Voice Carry Over", is for people who talk but have difficulty hearing. With VCO, you can talk directly to the person you are calling and have his or her responses typed back to you by the Hamilton Relay Communication Assistant (CA). Two-Line VCO is an enhanced version of VCO. You can use Two-Line VCO to place calls through Hamilton Web Relay. Two-Line VCO allows a customer with two telephone lines to use one line for speaking directly to a hearing person while the other line is used to receive the hearing person's typed responses. This feature provides a more natural flow of conversation without the pauses of traditional VCO calls.
Please note that you must have two telephone lines and 3-way calling capability to use this feature.
To place a Two-Line VCO call, follow these steps:
Enter your voice phone number (your second line) in the Number to Dial box.
The CA will dial your voice number and type to you "Dialing xxx-xxx-xxxx, Ring 1,2,.." While they are calling, type "This will be a VCO Call, you are calling my phone." Answer your 2nd line using your voice. Ask the CA if they can hear you. The CA will type back a response on your computer. Tell the CA to hold.
Place the CA on hold on your voice phone as required to create a conference call.
From your voice phone, dial the number of the person you want to talk to.
Connect the conference calling feature immediately on your voice phone.
When the called person answers, the CA will start typing that person's spoken words to you. (Relay will not be identified or explained by the CA.) You will begin speaking directly to the person called; there is no need for either person to wait for a "Go Ahead". The CA and relay will be invisible.
HCO, short for "Hearing Carry Over", allows people who are speech disabled with hearing to listen to the person they are calling. The HCO user then types his/her conversation for the Communication Assistant (CA) to read to the standard telephone user. Two-Line HCO is an enhanced version of HCO. You can use Two-Line HCO to place calls through Hamilton Web Relay. Two-Line HCO allows a customer with two telephone lines to use one line for listening directly to a hearing person while the other line is used to send your typed messages to the CA. This feature provides a more natural flow of conversation.
Please note that you must have two telephone lines and 3-way calling capability to use this feature.
To place a Two-Line HCO call, follow these steps:
Enter your voice phone number (your second line) in the Number to Dial box. Once you have connected with the CA through Hamilton Web Relay, type to the CA that this will be a 2-Line HCO call.
The CA will dial your voice number. You will see (DIALING XXX-XXX-XXXX), (RING 1, 2, ... ) Answer your voice line. Then type to the CA "HELLO CA I AM GOING TO MAKE A 2 LINE HCO CALL. I ("WANT or "DO NOT WANT") YOU TO IDENTIFY AND/OR EXPLAIN RELAY. I AM GOING TO PUT YOU ON HOLD AND CONFERENCE IN ANOTHER PERSON. I CAN HEAR YOU AND THE OTHER PERSON. I WANT YOU TO VOICE WHAT I TYPE, WHILE I TYPE IT. DO YOU UNDERSTAND?"
When the CA has confirmed that s/he understands, type "WHEN THEY ANSWER THE PHONE PLEASE VOICE (type your greeting before dialing your call)."
On your voice phone, place the CA on hold, as required to make a 3-way call.
When you hear dial tone, dial the number of the person you want to call. Once you have finished dialing IMMEDIATELY hit the button to conference/join the call. This will allow the CA to hear the person answer and immediately voice your greeting if requested.
Hamilton Web Relay has several features that will allow a deaf-blind user to make relay calls. The font size can be changed with a maximum of 48-point size. There are a variety of colors available to allow the deaf-blind user change the background of the text boxes and font to make the conversation easier to read.
If you wish to enjoy the benefits of your Hamilton HomeTown Number Account settings, as well as to receive calls using your HomeTown Number, you can log into Hamilton Web Relay. To place calls with Hamilton Web Relay, Log in with your User ID. If you don’t have an User ID with Hamilton Relay, simply register today!
Once you have connected to the CA you may request a translator by typing "CA ASL translator please." Your typed words will be translated/voiced into English, and what the voice users says will be translated into ASL structure.
Currently you cannot use your existing Hamilton Relay Customer Profile with Hamilton Web Relay. However, you can establish your Hamilton HomeTown Number Account simply by registering today!
If you have a Hamilton HomeTown Number Account set up, you may either tell the CA to speed dial number 1 from your calling list, or request the CA to please dial "Joe" from your calling list. Register today if you do not have a Hamilton HomeTown Number Account set up with Hamilton Relay.
Yes. With Hamilton Web Relay, you can copy/paste text from another document into the box used to type your conversation. This allows you to prepare portions of your conversation ahead of time so you say everything just the way you want.
Click on "Save" on the right hand side. A web page will appear with your conversation on your Internet browser. Click on File, and Save to your computer.
The IM conversation style means that you send your message to the CA by hitting the "enter" key on your keyboard or by clicking the "send" icon on your screen. Using IM mode does not require you to use "GA".
The Real Time conversation style means that your conversation automatically goes to the CA as you type your message. Using Real Time mode requires you to use "GA".
At the bottom of your call screen, select the item you wish to change, the font style, size, color or background color and choose your preferred style. You can choose exactly how you want your conversation to appear on your screen.
Spanish Relay is available through Hamilton Web Relay. To use this feature, select the Spanish option prior to placing a call. This will ensure that you reach a Communication Assistant (CA) who is fluent in Spanish. Your calls will be relayed in Spanish. English to Spanish/Spanish to English translations are not available with Hamilton Internet Relay.
At this time you can't send instructions to the CA prior to the call. You can type instructions in your text box as soon as you are connected with a Hamilton Relay CA.
It is not practical to attempt a Hamilton Web Relay call via pagers or PDAs due to existing technology. However, Hamilton Relay offers a wireless solution, Hamilton Instant Relay utilizing an Instant Messenger application. For more information, check out Instant Relay.
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