True Caller ID is now available through Hamilton Relay and in some states. If you subscribe to Caller ID through your local telephone company—and your state has made this feature available—you can now receive the name and number of the person who is calling you through the relay, rather than the relay’s Caller ID information.

Caller ID through relay works exactly as it does when not using relay. If Caller ID information is blocked—or if the call is out of the area or the caller information is unavailable—then you will receive a message to that effect.

Since your call through the relay will reflect your phone number rather than the relay’s, there is a greater likelihood that more relay calls will be answered and that there will be fewer disconnected calls or hang-ups.

Caller ID benefits all relay users, even those who do not subscribe to Caller ID through their local phone service. Because of this new technology, calls to the relay are connected five to six seconds faster—and the connection from the CA to the number you are dialing also happens more quickly.

To discover more about Caller ID and its availability in your state, contact Hamilton Relay Customer Service at 1.800.618.4781 (TTY/Voice).